At Lightingsea, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a hassle-free return policy.
Return Policy:
1. Returns are accepted within 30 days of the purchase date.
If you receive defective, incorrect, or incomplete items, please contact us at info@lightingsea.com.You can return the defective product and request a full refund or replacement, and we will pay for the shipping costs. Your return will be processed within 3 business days after receiving your request, and you will have the following options after confirmation of the claim:
(1) Refund to your payment method.
(2) Send a replacement product to you.
If you change your mind within 30 days of receiving your order, we will gladly accept your return, and you will be responsible for the return shipping cost. Please note that the item to be returned must be identical to the item received and must be in its original packaging.
2. Items must be returned in their original packaging, with all accessories and documentation.
3. The item must be in new, unused condition.
4. Refunds will be issued to the original payment method within 10 business days of receiving the returned item.
Exchange Policy:
1. Exchanges are accepted within 30 days of the purchase date.
2. We only accept exchanges for products that are damaged or defective upon delivery.
3. Items must be returned in their original packaging, with all accessories and documentation.
4. The item must be in new, unused condition.
5. Lightingsea will cover the cost of shipping the replacement item to the customer.
Non-returnable items:
1. We do not accept returns or exchanges on items that have been used or are not in new condition.
2. We do not accept returns or exchanges on items that have been modified or altered in any way.
3. We do not accept returns or exchanges on items that have been damaged due to customer misuse or neglect.
4.On sale items are non-refundable.
General Return Process：
- Initiate a return: Please email us at info@lightingsea.com. with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
- Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature because we will not be responsible for lost return/exchange.
- Refund or exchange: when we receive your return/exchange, we will inspect the item in 1-3 working days and then provide a replacement for an exchange or issue a refund.
Return Charge：
- If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you;
- If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the freight.
- No restocking fee to be charged to the consumers for the return of a product.
Refunds：
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
- If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at info@lightingsea.com.
Please Note: we do not refund our original shipping cost.
Order Cancellations：
- We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
- Orders can’t be canceled once the parcel is shipped out.
If you have questions, please contact us：Email:info@lightingsea.com